FAQ
Quick answers about chatting with Alex and trading a collision-damaged vehicle.
Is chatting with Alex an obligation?
No. Alex is here to help you explore options. You can stop anytime, and a specialist only follows up if you share your phone number and give consent.
Can I trade in a car that was in a collision?
Often yes — even if the vehicle is not drivable. Alex will ask a few questions about condition and location to see whether an exchange is realistic.
Will this affect my insurance claim?
A trade-out can work alongside your claim. If you move forward, a specialist can help you understand how insurance typically fits in. This chat is not insurance or legal advice.
How long does this take?
Most conversations take a few minutes. If you qualify and want to continue, a specialist usually follows up shortly after handoff.
Is my information secure?
Yes. Conversations are used to help you explore a trade and, only with your consent, to connect you with a specialist.